Privacy policy

Privacy Policy

Introduction

At Kra ("Kra," "we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, www.krastore.com, or make a purchase from us.

By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Device Information

When you visit our website, we may automatically collect certain information about your device, including:

IP address
Browser type and version
Time zone settings
Device identifiers
Cookie data
Pages viewed and products browsed
Search terms used on the website
Interaction and browsing behavior

This information helps us improve website performance, security, and user experience.

Order Information

When you place an order, we collect information necessary to process and fulfill your purchase, including:

Full name
Billing address
Shipping address
Email address
Phone number
Payment information
Order history

Customer Support Information

When you contact our support team, we may collect:

Name
Email address
Phone number
Order details
Communication history

How We Use Your Information

We use your personal information to:

Process and fulfill orders
Verify and complete payments
Arrange shipping and delivery
Provide customer support
Communicate order updates
Prevent fraud and unauthorized transactions
Improve our website and services
Analyze customer behavior and preferences
Send promotional offers, newsletters, and marketing communications (where permitted)

Sharing of Personal Information

We may share your information with trusted third-party service providers who help us operate our business, including:

Shopify (website platform)
Payment gateways and payment processors
Logistics and delivery partners
Marketing and analytics providers
Customer support platforms

We may also disclose information when required by law, court order, government authority, or to protect our legal rights and business interests.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

Improve website functionality
Remember customer preferences
Analyze website traffic
Personalize user experience
Deliver relevant advertising

You can manage or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

Behavioral Advertising

We may use your information to provide personalized advertisements and marketing communications based on your browsing activity and interests.

We may work with advertising platforms and analytics providers, including:

Google Analytics
Google Ads
Meta (Facebook & Instagram)
Other advertising partners

You can opt out of personalized advertising through the settings provided by these platforms.

Data Retention

We retain your personal information only for as long as necessary to:

Fulfill orders
Provide customer support
Comply with legal obligations
Resolve disputes
Enforce our agreements

When information is no longer required, it is securely deleted or anonymized.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Do Not Track Signals

Please note that our website does not currently respond to "Do Not Track" browser signals due to the absence of a consistent industry standard for compliance.